After Booking

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Your chosen Energy Tracer will phone to introduce themselves and discuss any further aspects. At his point the Tracer will either accept the booking or in rare circumstances organise an alternative Tracer for the same time and date.

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Two Days Prior to your booked slot 

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For a successful Trace Please prepare your home before the Energy Tracer arrives:

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• Please switch on your heating, ideally for 48 hours but at least 24 hours, before the Energy Trace to thoroughly warm up the fabric of the house to at least 5 degrees C above the outside temperature. For outside temperatures above 16 degrees, the thermostat must be raised above the normal 20 degrees, to keep 5 degrees above the outside temperature. When outside is at 22 degrees the    thermostat must be at 27 degrees. This Is the highest temperature at which one can easily sleep. Above 22 degrees one cannot Energy Trace.​

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• Ensure all radiators are turned on so each room is heated.

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• Switch off/stop any wood burners, open fires, Aga's/Rayburns, or gas fires two hours before the Trace. We will reduce the pressure inside the house during Tracing and this might draw gases or smoke into the house.

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• Clear away any items on window sills to allow easy close-up access.

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• Ensure there is a space for our equipment, such as on a kitchen table or worktop with a nearby 13 Amp socket for battery charging.

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• An hour before the trace:

  • Switch off the central heating.

  • Pull well back all blinds and curtains, including nets.